The whole staff was wonderful and very accommodating. To be a first-time home buyer and have your home built on a piece of land that you bought is difficult but they Made me feel at ease for every step of the process. Only reason I gave them a four is because of the plumbing contractor that didn't have hot water at my house. Outside of that the whole Madison staff was wonderful and I would definitely purchase again from them. Big thanks to them.
Great company that worked with us as first time home buyers and answered any questions we had.
We used Madison Homebuilders to build our home in 2012. The building process was longer than expected and timelines were continously unmet. Within the first few days of moving in we noticed our home was not equipped for cable services. After calling Madison, we were told that WE requested phone jacks and cable outlets not be installed or that more than one outlet be placed in each room. This was 2012, so the "no cable movement" hadn't evolved quite yet. Out of pocket we paid for additional outlets as well as cable outlets.We had an issue with our septic tank and when Madison was contacted we were told it would not be covered because we used a person not affliated with Madison to install our septic tank. Septic tank guy comes back to inform us that it was not an issue with the septic tank but rather an improperly installed line by the plumbers that were associated with Madison. Madison Homebuilders did fix this situation. Our next issue was the heating and air system, this has been and continues to be a huge issue since we moved in. Madison Homebuilders incorrectly wired our A/C and heating system to where we would have to go to the basement to adjust the heating/air on the other floors in our home. They supposedly corrected the problem, sending someone to correctly wire the systems. All seemed well for a few months but multiple people, unrelated to Madison Homebuilders have come to fix various heating/air issues. I have addressed this with Madison but no one else was sent. I am just now writing this long review because we were recently told in order to correct the current issue we have with our heating/air systems we will need to remove our entire basement ceiling. Other issues from carpeting, electrical issues, plumbing issues, and constant a/c and heating issue have occurred over the last eight years. Kitchen floor is cheap and countertops are separating from the wall. I could go on and on about the issues with have had with Madison Homebuilders. This post only list a small number of things on a long list of complaints. Hopefully, those who have recently built with Madison Homebuilders will have better luck.
Madison Homebuilders was great from start to finish. From the planning stages to construction and throughout, they we're flexible and allowed as many modifications as we needed. They allowed us to monitor the process and point out small issues as they arose, which saved us time in the end. No request was too much and our sales rep and construction super was always responsive usually immediately. I strongly suggest Madison Homebuilders for anyone looking to build a home. They are dependable and reputable.
I am so glad we chose Madison Homebuilders! The process for us was seamless! Everything we asked for was above our expectations. The staff was very helpful and followed through with every detail of our plan. Our contractor Bill was the absolute best! He kept us informed throughout and answered any questions we had. The timeline went as planned even though we had a lot of bad weather. I have ZERO complaints about this company. They went over and beyond what we expected. I highly recommend to anyone planning to build a home.
Charlotte, North Carolina, 28217
tbanderson814@gmail.com