We leased a car and ended up paying far more for an extreme poor services. Call center is handled by someone who doesn’t look at their prior call notes and never helpful to handle a small problem with their website. This became a big problem in few months and we ended up paying the all lease amount along with a very penalty because their inefficiency. Never recommend this service to anyone.
20 plus minute wait time. Blame COVID. Tired of that excuse. I wonder how long one would wait with Ford....just as long?
the guy who taking the call is not helpful at all.
My experience has ruined me from ever having another MB or leasing any car for that matter. It would take a book to list the litany of debacles with this company. From turning in the lease, the bogus charges, the unauthorized fees, the rudeness, the misinformation. It seems to be consistent with other reviewers as well. Not at all what one would expect from this brand. I am now I proud, happy owner of a Lexus and have been treated like royalty. Looking at you through my review mirror Mercedes! And to think.....you were my dream for so long.
I went through MBFS to finance a Smart car. Application and approval for ‘Tier A’ credit was very simple and only took a few hours to be approved and get the car. I always paid online and never had issues. Surprisingly enough the phone team was usually very good if I ever had questions. After first year I tried transferring loan to someone who was going to buy car. The loan transfer process turned out to be a PIA. I ended up paying off the car after 15 months via wire transfer. It took them over a week and half to close my account and release the lien so I could get the title. I’m in NY where they allow digital title releases. The phone reps were nice and actually followed up during that time but I was very disappointed the title was not released sooner. Also side note I’ve driven Mercedes and Smart since I was 18. Their products and services have declined so bad I decided to make a switch, and purchased a Tesla. World of difference in how they treat and interact with their customers. Probably will never return as a MB customer. The second star was earned for the people working on the phones, they were all very professional and nice. It seems like MB just doesn’t have their stuff together.
Farmington hills, Michigan, 48331
mbfs.fraudcontrol@daimler.com