Called for service. Got told they would call when on the way, they never did, they called when they were there. It's Texas summer and my AC is not working so obviously I'm not sitting at the house in over 100 heat. So he left and said he would be back the next day at 2. I left work early they don't show up. When I called the office the lady pretty much accused me of lying. I then ask for a different appointment and she told me they don't do appointments. I never heard of any professional business that doesn't give out appointments. I then hear her talking trash about me in the background to one of the workers because she didn't mute the phone and she then had the audacity to ask me why I had an attitude. After I told her why I had an attitude she told me I can go somewhere else. Please folks don't use this company. If they treat customers like that they obviously don't need the money. Never in my life have I witnessed something so unprofessional.
Great prices, quick, did just what they said left it clean an neat and a family an locally owned.
G I Lewis's mission is to provide high quality heating and air conditioning installation and repair equipment and services for their customers, reasonable prices, and top quality customer service provided by their full time service technicians and office staff. At G I LEWIS they strive to provide the highest level of quality satisfaction to their customers. They go the extra mile to satisfy their customer's needs. Highly recommended.
I don’t even want to give 1 star. I don’t usually comment but units and the service that comes from provider are so expensive people need to know what they are getting into. So sad, 2 weeks after purchase and set up Betty tried to give me the run around on coming out. Unit frozen already. After I threw a fit they came and put Freon in it. Really? Why was that not taken care of originally? Now... a year later. Full of Freon and unit frozen because contactor is messed up. Nope, no ants, and very clean. Yes I change my filters ( probably too often) Betty again, giving me the run around. People need to be loyal to those that put meat on their table. Don’t bite the hand that feeds you GI Lewis heating and air! That’s all I got to say about that.....for now.
Worst place ever. They came out on a service call that was supposed to be under warranty and then charged me 160 dollars I told them I had to call my husband before I paid and the service man said that if I did the price would go up because he had to stand there (all of two minutes) and then refused to just bill me and insisted that I had they money because of the nice cars in my drive way.
Waco, Texas, 76711
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